Contact customer service at info[a]kalumet.es to receive an RMA form with detailed instructions on processing your return of merchandise. RMA form must be included in the returned package for faster processing.
The returns for refunds are only accepted within 14 days of original purchase date, and the items must be unused/unmodified, in original condition and packaging. Make sure you have not used the product and all parts and accessories are repackaged in the original box. If the item has been altered in any way that has affected the performance or the life of the product, it will not qualify for refund. Refunds are issued in the original form of payment. Shipping fee is not refundable. All refunds are issued within 3-4 business days after receiving the item at our RMA department.
Once issued, you will receive your funds back into your account within 2-3 business days - depending on your bank's operation system. Kalumet.es will issue refunds only to customers who have purchased through Kalumet.es webstore. Kalumet.es could hold restocking fee if there are missing parts or accessories. Contact customer service for details.
DISCLAIMER: ANY ITEMS LOST IN TRANSIT WITHOUT A TRACKING NUMBER, OR DUE TO IMPROPER PACKAGING, IS NOT THE RESPONSIBILITY OF kalumet.es AND WILL NOT BE REFUNDED.